ReGeneration Resources

 

 Net Promoter Score

The NPS is a customer loyalty metric used by many large companies across all industries to measure the willingness of clients to recommend a product or service to others. At ReGeneration Resources we consistently ask our clients the one question, “how likely is it that you would recommend ReGeneration Resources to a friend or colleague?” The results put us among the best.

NPS can be as low as −100 or as high as +100. According to Wikipedia, “A NPS that is positive (i.e., higher than zero) is felt to be good, and an NPS of +50 is excellent”. The graph below, (adopted from a Hubspot article), give the NPS for many industries. In a recent study of large companies, USAA-Banking received the highest rating, 83%. Our score of 74.9% is higher than Costco's and Trader Joes and near Amazon's. We think that puts us in good company.

Net Promoter Score
Net Promoter Score

*Graphic adapted from Hubspot.
http://www.leadstrat.com/net-promoter-score

Impact!

 

  ..... Team

        Building

 

 

"Working with Greg Hessel on our Strategic Plan exceeded our expectations. He worked smoothly and effectively. He responded quickly to all concerns and questions. Mr. Hessel brought impressive expertise coupled with a sense of humor. He led two large group meetings maintaining enthusiasm while eliciting valuable feedback about our organization. The committee members (board and staff) found the experience enlightening and valuable. I highly recommend him."
- Barbara Ternes, Director
Parks Place Community Resource Center
Bellows Falls VT