ReGeneration Resources

 

 Organizational Impact

  • Case Studies
  • Testimonials
  • Clients List
  • Projects List

Case Studies

Business Process Analysis - Vermont State Agency

Case Background

ReGeneration Resources partnered with Epiphancy, LLC to conduct a business process analysis for a Vermont state agency. The project included analyzing the agency’s internal functions and recommending efficiencies that could be implemented to expedite processing times and reduce expenses.

Read full case study



State-wide strategic planning initiative

Case overview

The Vermont Department of Health, Tobacco Control contracted with us to lead a statewide effort to develop a strategic plan aimed at reducing tobacco use for those for whom “proven practices” were not working. The work was funded by the U.S. Centers for Disease Control and Prevention. Our task was to design and lead a process that would first select a few groups disproportionately affected by tobacco use, and then develop a strategic plan to address those disparities.

Key challenges

• Different special interest groups all wanted to be selected
• Stakeholders were located over a broad geographic area
• Stakeholders had little experience in strategic thinking and were more “action oriented”
• Stakeholders came from very different organizational cultures

Our approach and the outcome

First, we convened the group and, after some initial team building work, we had the group develop criteria for selecting groups to work with. Having criteria developed and having reached consensus on accepting the criteria helped groups that were not chosen from feeling slighted. The group also agreed that long-term plans would be developed for all groups affected disproportionately by tobacco.

We scheduled meetings every three weeks and had plenty of good food on hand to encourage participation. Seven meetings were scheduled in different locations across the state. We adjusted our normal strategic planning process to keep it simple and useful to the stakeholders.

When the group realized that many of the barriers to success had to do with cultural differences between the groups selected and the Vermont Department of Health, building cultural competency became a part of the strategic plan. The work was accomplished in seven half-day meetings and the plan was rolled out statewide.

Letter of support


School Wide Conflict Related to a Change Initiative

Case Background

Just before the termination of the school year, ReGeneration Resources received a call from a New England elementary school asking for help facilitating an all-staff meeting. The meeting was an attempt on the part of the leadership committee to resolve a deeply entrenched conflict that had developed when the school principal had unskillfully announced a change initiative three months earlier. In addition to feeling insulted by how the principal presented the change, teachers were concerned about their perceived lack of input into the change itself. It was reported that about half of the staff of 35 teachers were actively looking for new schools to work at for the following year.

Download the full document


Survey Research to Support a Change Initiative at a Psychiatric Hospital

Case overview

A New England psychiatric hospital called Regeneration Resources to assist it with a full-system change aimed at drastically reducing the use of seclusion and restraint to manage patients.

Key Challenges
• Staff at the hospital had been using seclusion and restraint for their whole careers. For many staff this had been over 30 years. They believed that the change implied the way they had always handled these situations was wrong.
• Staff historically felt dis-empowered at the hospital.

Regeneration Resources approach and the outcome

In this project Regeneration Resources helped the leadership address cultural issues, conducted assessments using both qualitative and quantitative measures, led a team building retreat, served as a process consultant, and helped the change task force address strategic questions. Using a quantitative survey that included checks for reliability and validity we learned that staffs’ beliefs about the inherent safety risk in the change predicted commitment to the change three times better than did their understanding of the change vision. This led to a shift in the change strategy which had been focused on selling the change vision.

Letter of support 1

Letter of support 2

Testimonials

“Working with Greg Hessel on our Strategic Plan exceeded our expectations. He worked smoothly and effectively. He responded quickly to all concerns and questions. Mr. Hessel brought impressive expertise coupled with a sense of humor. He led two large group meetings maintaining enthusiasm while eliciting valuable feedback about our organization. The committee members (board and staff) found the experience enlightening and valuable. I highly recommend him.”
Barbara Ternes, Director
Parks Place Community Resource Center
Bellows Falls VT

“Greg provided excellent leadership for our strategic planning process during a very challenging time in our agency’s history. I particularly appreciated his calm expertise and his lively and effective direction throughout the course of his involvement with us. His ability to hear and respect all the voices at the table while keeping us on an even keel was an especially welcome quality. I recommend him highly!”
Susan Bell, Executive Director
AIDS Project of Southern Vermont

"Several of our Board members have already told me what a fine and constructive retreat they thought we had last week, and I really want to thank you on behalf of the entire organization.  You did an excellent job, and we appreciate it.
Laura Keith King"
President
Greater Keene Chamber of Commerce

"Thanks again, and outstanding work (on the Irene Innovation Report). We are getting tons of great feedback. It's pretty exciting."
Scott Rogers
Director of Operations
Vermont Agency of Transportation

"Just a short note to say thank you for a great conference. As I said in the beginning, I teach a lot of this stuff but you definitely enlightened me and made me look at my own part in ‘difficult interactions.’ It is so easy to blame problems on the other person, especially if they seem to have issues with a lot of people. You are a gifted teacher."
Norine Elliott

"I don’t think I have read (in my 4 years at the Endowment for Health) such a comprehensive report of progress! Greg Hessel’s report is incredibly detailed documenting the process used, stakeholders engaged, and specific problems identified. I think this document will be very useful to the team as you enter the next phase of this work and identify solutions. I applaud your efforts to “peel back the onion” and to try and find local solutions to the financial, collaborative, organizational and policy level challenges you have identified. Because this is such an exemplary report I wondered if you might be willing to allow me to share it with (others)." 
Kim Firth
Endowment for Health (New Hampshire)

“Recently, I contacted Mr. Hessel about an extremely complex and difficult situation. This situation involved both systemic and interpersonal issues, and two of the parties had reached an extremely emotional and adversarial impasse. Nevertheless, Mr. Hessel was able to successfully resolve the interpersonal conflict as well as make recommendations for overall systemic reform. Both of the parties have indicated that they were extremely impressed with Mr. Hessel’s skills and would not hesitate to recommend him to anyone experiencing similar interpersonal conflict.

Since the mediation sessions, the two parties have interacted positively and professionally. The district is also working on the systemic changes that Mr. Hessel recommended. In brief, we have experienced very positive outcomes from the mediation services.”
Edward J. McCaul, Ed.D.
Director of Pupil Personnel Services
Gardner Public Schools, Gardner, MA

“Our experience with Greg could not be more positive. Greg is a friendly, open-minded, smart man. He understands the nuances of organizational dynamics. He is intuitive and his perceptions can be trusted. He is quickly available to Senior Management to answer questions or plan. He provides thorough and timely written reports and feedback when indicated or requested. He understands the difficulties in implementing change on a grand scale in an organization, and he is able to be flexible in developing a successful roll out of change. Greg has been a real pleasure to work with. I would highly recommend him without reservations to any organization seeking support in change management or team building. If you would like to talk more about Greg’s skills and the work he has done with us please feel free to contact me.
Gregory A. Miller, MD
VP Medical Affairs
The Brattleboro Retreat and Retreat Healthcare

“Greg Hessel facilitated a series of organizational design meetings with a mixed group of artists and administrative staff in a rapidly growing and changing community arts education organization. Greg’s work with the Director and the group was challenged by mixed levels of apprehension about the current state of the organization and its impact of change on their voice in the organization. Greg very effectively gave the process enough flexibility to encourage open and honest communication and enough controls to get the work done within seven meetings. Greg is an outstanding facilitator who quickly understands and gets the participants to address the organizational and group dynamics for the purposes of achieving the intended goals. His work with our group was successful in achieving the primary goal of building an organization design for the future and in achieving the secondary goal of improving understanding and appreciation for individuals in the organization.”
Carol Batchelder
Executive Director
MoCo Arts, Keene, NH

“I have had several opportunities to work with Greg Hessel as a consultant and always appreciated the clarity he brought. I know first hand that family business endeavors are complex, and the kind of listening, restating, and guiding of the conversation that Greg does so well, is immeasurably helpful in untangling some of the inherent confusions that can arise for families working together.”
Katie Schwerin, W. S. Badger Balm Company

"I have attended trainings throughout my 34 year career as an educator. I found this to be one of the best!"
Thea Warman, Jonathan Daniels School

"I liked the constant motion-the days went by so quickly, that I know I was engaged and interested with the information."
Debbie McGahie, PC Connection

“This was excellent. It was a lot to cover in a short time, but I found it very helpful—even after 25 years of similar workshops. Well worth the time.”
Frank Foley, United Way of Burlington

“…just wanted to write to you to let you know how much I enjoyed the Conflict Resolution Training yesterday. You really did a wonderful job and I could really see that you are an expert in your field. You really got me thinking about the ways I approach (or avoid!) conflicts and you gave me the tools to do a better job. Thanks!
Rebecca Roy

“This was an excellent training to prepare you to investigate your own relationship to conflict and how better to resolve conflicts in your personal and professional life. The presentation was well structured and well timed and you treated all participants with respect. Thank you for the valuable information.
Lauren Axelrod, VT Americorps

“Thanks for an absolutely terrific training. As an attorney, I’ve come at conflict with a certain set of tools, acquired through formal training and on-the-job experience, that have had me involved in confrontational, win-lose mode of taking myself through disputes. Your training has left me with some new, simple (and at the same time sophisticated) tools for seeking win-win solutions to problems. Thank you very much!”
Geoff Yudien, Esq.

“Just wanted to tell you that that was the best training I have been to in the entire 26 years I have worked here.”
Deanna Rounds, State of New Hampshire Employee

“This session was just what the doctor ordered! We covered relevant material that will enhance our staff meetings in the coming year. I appreciated Greg’s acceptance of all comments made by attendees and his ability to deal with moments of tension within the group that might otherwise have derailed all our good efforts. Thanks.”
Peg Downing, Program Director, NH AmeriCorps

"Thank you so much for facilitating our staff meeting. It seems as though you have gotten us over a hump so that at least we are now moving forward and are no longer stuck. I appreciate the thoroughness with which you approached our situation. I'm sure we will use you again next school year!"
Steve Crofter, Academy School

"Facilitator was able to maneuver through many conversations and topics with relative ease. Great use of time. Great command of, and understanding of people at the table."
Tim Dupre, Director of Volunteer NH

Partial Clients List

Greg Hessel, ReGeneration Resources

For Profit

Building Green (Brattleboro, VT)
Brattleboro Savings & Loan (Brattleboro, VT)
Badger Balms (Gilsum, NH)
Moore Nanotechnology (Keene, NH)
West County Physicians (Shelburne Falls, MA)
Intermezzo Restaurant (Peterborough, NH)

General Non-Profit

New Hampshire Community Loan Fund (Concord, NH)
Aids Project of Southern Vermont (Brattleboro, VT)
Strafford County Community Action Program (Dover, NH)
Student Conservation Association (Charlestown, NH)
KROKA Expeditions (Putney, VT)
Hildene Historic Site (Manchester, VT)
Monadnock Waldorf School (Keene, NH)
Monadnock United Way (Keene, NH)
United Way of Windham County (Brattleboro, VT)
Keene Public Library (Keene, NH)
The Moving Company (Keene, NH)
Franciscan Mission Association of North America (Washington DC)
Maryknoll Association of the Faithful (Nyack, NY)
New Hampshire Association of Chamber Executives (New Hampshire)
New England Commission on National and Community Service (Conway, ME)
Sharon Arts (Peterborough, NH)
Keene Housing Authority (Keene, NH)
Center for Health and Learning (Brattleboro, VT)
Hannah Grimes (Keene, NH)

Public Sector

State of Vermont Building and General Services (Montpelier, VT)
Vermont Office of Child Support (Waterbury, VT)
State of New Hampshire Bureau of Education and Training (Concord, NH)
Vermont Agency of Transportation (Montpelier, VT)
New Hampshire Insurance Department (Concord, NH)
Vermont Education Leadership Academy (Killington, VT)
Vermont Department of Health (Waterbury, VT)
Vermont Technical College (Randolph, VT)
Franklin Regional County of Governance (Greenfield, MA)
Children and Family Council for Prevention Programs (Waterbury, VT)
Vermont Commission on National and Community Service (Montpelier, VT)
New Hampshire Office of Juvenile Justice Prevention (Concord, NH)

Health Care

Fletcher Allen Health Care (Burlington, VT)
NEAH (New England Alliance for Health)
Northern Counties Health Care Inc. (St. Johnsbury, VT)
Behavioral Health Network (Springfield, MA)
The Providence Center (Providence, RI)
Riverbend Community Mental Health (Concord, NH)
Cheshire Medical Center (Keene, NH)
Monadnock Developmental Services (Keene, NH)
MAPS (Monadnock Area Psychotherapy and Spirituality Services, Inc. (Keene, NH)
Monadnock Family Services through the Endowment for Health (Keene, NH)
The Vermont Department of Health (Burlington, VT)
West County Physicians (Shelburne Falls, MA)
Brattleboro Memorial Hospital (Brattleboro, VT)
Aids Project of Southern Vermont (Brattleboro, VT)

Education

Vermont Technical College (Randolph, VT)
The Pittsfield School District (NH)
Stafford Technical Learning Center (Rutland, VT)
Academy School (Brattleboro, VT)
The Orchard School (Alstead, NH)
Woodbury College (Montpelier, VT)
Monadnock Waldorf School (Keene, NH)
The Gardner School District (Gardner, MA)
School Administrative Units 29 & 38 (NH)
Antioch New England Institute (Keene, NH)
Flood Brook Union High School (Peru, VT)
The Surry Charter School (Surry, NH)

Projects List

To give you a sense of the kinds of projects we work on, some examples are listed below. A project typically would begin with some type of assessment that helps us learn client's hopes, needs, as well as the project's challenges and opportunities.

Strategic Planning

  • Over multiple years led strategic planning processes for a New England community bank.
  • Consulted to the Vermont Department of Health in a diversity initiative, helping them develop a strategic plan to address the disparity in how tobacco use affects diverse populations.(See our case study)
  • Led strategic planning efforts for two New England United Ways
  • Led a strategic planning initiative for a for-profit publishing company that resulted in significant changes to their workflow and marketing strategies
  • Led a strategic planning initiative for a New England Community Action Program
  • Used the concepts in the book From Good to Great to lead two half days of strategic planning for a New England Historical site
  • Over multiple years, led strategic planning efforts for a New England Chamber of Commerce
  • Led strategic planning efforts for a New England library
  • Led a strategic planning initiative for a New England technical college

Business Process Redesign

  • Provided business process analysis and re-engineering services to the Vermont Office of Child Support (See our case study)
  • Consulted to two community mental health centers, and schools they collaborate with on how to re-engineer their service delivery system to allow for better collaboration with local schools
  • Facilitated a structure redesign process for a New Hampshire based art company
  • Consulted to the Franklin Regional County of Government and 19 towns in Franklin County, MA helping them re-engineer the delivery of public health services so that they can become more efficient and professional

Assessment/Change Management

  • Consulted to a psychiatric hospital helping them adapt a new change strategy in order to become more successful with a large system cultural change initiative (See our case study)
  • Provided assessment, survey research, training, and change management services to the Vermont Agency of Transportation
  • Assessed, designed and facilitated an intervention for 40 staff members of an elementary school struggling with a change initiative
  • Designed and led an intervention at a high school to address a racially motivated assault
  • Assessed, designed and facilitated an intervention for 40 staff members of an elementary school struggling with a change initiative (See our case study)
  • Conducted an assessment of high staff turnover for an outdoor education organization. Reports, with recommendations on board and leadership issues, were then developed and presented

Training

  • Provided training to front line staff of a health care organization on how to deescalate conflict with angry clients.
  • Led a two-day meeting facilitation training for a diverse group of staff from non-profit organizations
  • Taught process mapping and re-engineering to a group of New Hampshire State employees
  • Led over 75 day-long workshops over a three year period as a subcontractor for Vermont Technical College’s workforce development program
  • Provided leadership training to staff at the Vermont Office of Child Support
  • Led multiple trainings over the last five years for the New Hampshire Bureau of Education and Training

Conflict resolution

  • Helped a family business clarify ownership, family and business roles and expectations.
  • Facilitated a multi-party environmental mediation with a state agency, two environmental groups and an international mining company.
  • Mediated a dispute for a group of doctors at a New England clinic.
  • Mediated a dispute between two senior staff in a New England school district
  • Mediated a dispute for between two senior managers of a public school system and made recommendations on system related issues that contributed to the conflict.
  • Assessed, designed and facilitated a daylong meeting for a large family in conflict over how to best provide long term care for their aging mother


 

 

  ..... Strategic

        Planning


“Working with Greg Hessel on our Strategic Plan exceeded our expectations. He worked smoothly and effectively. He responded quickly to all concerns and questions. Mr. Hessel brought impressive expertise coupled with a sense of humor. He led two large group meetings maintaining enthusiasm while eliciting valuable feedback about our organization. The committee members (board and staff) found the experience enlightening and valuable. I highly recommend him.”
-Barbara Ternes, Director
Parks Place Community Resource Center
Bellows Falls VT




“Greg provided excellent leadership for our strategic planning process during a very challenging time in our agency’s history. I particularly appreciated his calm expertise and his lively and effective direction throughout the course of his involvement with us. His ability to hear and respect all the voices at the table while keeping us on an even keel was an especially welcome quality. I recommend him highly!”
-Susan Bell, Executive Director
AIDS Project of Southern Vermont




I don’t think I have read (in my 4 years at the Endowment for Health) such a comprehensive report of progress! Greg Hessel’s report is incredibly detailed documenting the process used, stakeholders engaged, and specific problems identified. I think this document will be very useful to the team as you enter the next phase of this work and identify solutions. I applaud your efforts to “peel back the onion” and to try and find local solutions to the financial, collaborative, organizational and policy level challenges you have identified. Because this is such an exemplary report I wondered if you might be willing to allow me to share it with (others).
-Kim Firth
Endowment for Health (New Hampshire)