ASSESSMENTS
Assess Organizational Dynamics
Sometimes, the reality of “what is” conflicts with the aspiration of “what could be,” and it’s helpful to have a neutral set of eyes look under the hood and assess things. We use focus groups, surveys, and one-on-one interviews to assess what is and make recommendations for what’s possible. Most of our consulting projects begin with an assessment.
You can observe a lot just by watching.
Yogi Berra
CASE STUDY
Vermont Agency of Transportation
The Challenge
Helping the Vermont Agency of Transportation (VTrans) gather lessons learned from its innovative response to Tropical Strom Irene.
The Story
The rebuilding effort after Irene was huge, involving personnel from many different states and state agencies. We led a committee that conducted over 60 interviews, led more than eight focus groups, and reviewed scores of documents. We authored a report that contained recommendations for VTrans as well as recommendations to improve integration of different state agencies. We addressed innovation and barriers to innovation in IT, workflow, communication, incident command, contract administration, training, and organizational structure.
The Outcome
"Thanks again, and outstanding work. We are getting tons of great feedback. It's pretty exciting."
Scott Rogers
Director of Operations
Vermont Agency of Transportation
“Greg’s research and writing skills, his ability to distill multiple stakeholder and partner perspectives, and his crafting of clear and actionable recommendations were impressive and will improve the future direction of the Better Connections program.”
Richard Amore
PLA/AICP | Planning & Outreach Manager
Community Planning + Revitalization
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